Babies and young children can be looked after by our reception staff whilst their parents visit us.
Over the years we have developed experience in all aspects of dental care, but in certain cases we may refer patients to colleagues who have specialist skills in certain types of treatment. For example: tooth straightening (orthodontics), dental sedation and implants.
Languages spoken at this practice include German and some French.
We are a mixed practice. This means adult patients (defined by the NHS as patients over 18) are seen on a private patient basis. Patients under 18, however, still receive free treatment under the NHS.
If any aspect of your dental appearance concerns you, no matter how trivial it may seem, please discuss it with us. We routinely treat patients to improve their smiles. Veneers and whitening procedures are carried out at the practice.
Some people feel a deep-seated anxiety about dentistry. We understand. Please discuss your fears with us and we will do everything we can to help.
The practice does not offer a domiciliary service for patients who are unable to attend the practice but we can recommend other practices with wheelchair access.
If you have a dental emergency during practice working hours we aim to offer you treatment that day if at all possible. If you are in pain outside surgery hours, telephone our emergency number. If you need to see a dentist and someone at this practice is not available we have arranged for the emergency cover to be provided by a colleague in this area.
We always try to see patients at the appointed time. If you are kept waiting there is normally a good reason. Please be patient.
If a child’s appointment is broken or cancelled without 24 hours notice, we may be unable to provide NHS care in the future.
As a caring practice we take all necessary precautions to safeguard both patients and staff against blood-borne infections such as HIV and Hepatitis. We follow recommended guidelines with regard to the sterilisation of instruments and the use of disposable items.
Unfortunately our premises are not suitable for certain types of disabled people because there are seven steps to reach the ground floor surgery but we can recommend other practices with wheelchair access.
If a patient is abusive or violent to any staff, treatment will be terminated and the police and/or PCT informed.
Strict confidentiality of a patient’s records and information is maintained at all times. Patient records will not be passed onto any third parties without the patients express permission.
If there is an aspect of clinical care or associated charges that you are unhappy with please bring this to the attention of Nigel Paton either by letter, telephone call or email.